Transport Focus for the second year have surveyed users of our 111 Motorway Services on behalf of the operators (MSA) Click to see their report

Overall Positive

92% of us are apparently satisfied, up from 90% in 2017. 62% are very satisfied, the figures drop a bit for professional drivers, 88% are satisfied, up from 84% last year. The scores drop, when the survey looks at value for money. For food, drinks and particularly fuel, the score drops to 66%.

The MSA operators have upped their game considerably from the dismal state of affairs only a few decades ago. Bringing in High Street names such as M and S, Waitrose and Costa has certainly made a difference. Facilities whilst not always like new, are generally clean and cared for according to the survey.

Some Interesting Stats

• 45% of us decide on an MSA before they travel
• 73% use the toilets
• 52% sit down with food or drink they buy
• 25% feel relaxed after a stop
• 66% say they will use the same services again

Good and Not So Good

Roadchef’s Norton Canes MSA on the M6 Toll in Staffordshire scored 100%. Stafford Services on the M6 came second a massive improvement from their 2017 score of 70%. Small operator Westmoreland’s Tebay South(6) and North (9) both made it into the top ten.

The bottom players yield no surprises, Thurrock on the M25 a lowly 68% and Toddington South on the M1 with 72%.